Refund policy

Refund & Return Policy

Thank you for shopping with H 7 PRIME. We want you to be completely satisfied with your purchase. If you are not satisfied with your order, please review the return and refund guidelines below.

Returns

We accept returns on eligible products within 7 days of delivery.

To be eligible for a return:

  • The item must be unused and in its original condition.

  • The product must be returned with its original packaging, tags, and accessories, where applicable.

  • The item must not be damaged, altered, washed, or used.

  • Proof of purchase or order details may be required.

Items that do not meet these conditions may not be eligible for a return.

Non-Returnable Items

Certain products may not be eligible for return due to hygiene, safety, or other applicable restrictions.

We reserve the right to refuse a return if the product has been used, damaged, altered, or does not meet our return conditions.

Damaged or Incorrect Items

If you receive a product that is damaged, defective, or different from what you ordered, please contact the H 7 PRIME customer support team within 48 hours of delivery.

Please provide:

  • Your order number

  • A clear description of the issue

  • Clear photos or videos of the product and packaging, if required

After reviewing the issue, we will provide the appropriate solution, which may include a replacement, exchange, or refund.

Return Shipping

If the return is due to a defective, damaged, or incorrect product, H 7 PRIME may cover the applicable return shipping cost.

For returns due to a change of mind or personal preference, the customer may be responsible for the return shipping charges.

Refunds

Once your returned item has been received and inspected, we will notify you regarding the approval or rejection of your refund.

If your refund is approved, the applicable amount will be processed using the original payment method or another available method, depending on the circumstances.

Please allow additional time for your bank or payment provider to process the refund.

Exchanges

If you wish to exchange an eligible product, please contact our customer support team within 7 days of delivery.

Exchanges are subject to product availability and the item meeting our return conditions.

Order Cancellation

Orders may be cancelled before they are shipped. Once an order has been dispatched, cancellation may no longer be possible.

If you wish to cancel your order, please contact our customer support team as soon as possible after placing the order.

Important Notice

Refunds, returns, and exchanges are subject to the conditions outlined in this policy. H 7 PRIME reserves the right to evaluate each return request and determine eligibility based on the condition of the product and the circumstances of the request.

Contact Us

If you have any questions about our Refund & Return Policy or need assistance with a return, please contact the H 7 PRIME customer support team.

We are always happy to assist you.